Refund policy

At Behanmei Ceramics, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our refund policy below.

Return Period

Customers may request a return within 30 days after receiving the order.

To be eligible for a return:

• The item must be unused
• The item must be in its original packaging
• Proof of purchase is required

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to improper use
• Items without original packaging
• Customized or personalized products

Return Process

To request a return, please contact us at:

Email:
support@behanmeiceramics.com

Please include:

• Order number
• Reason for return
• Product photos if the item is damaged

After receiving and inspecting the returned item, we will process the refund.

Refund Processing

Approved refunds will be issued to the original payment method within 5-10 business days.